Universe Duct Cleaning
Effective Date: November 14, 2025
1. Agreement to Terms
These Terms and Conditions (the “Terms”) establish a binding contract between Universe Duct Cleaning, operating throughout South Florida (the “Company,” “we,” or “us”), and each person or entity who engages our services (the “Client,” “you,” or “your”). When you schedule or book services with us, whether by calling (561) 719-9830, sending electronic correspondence to universeductclean@gmail.com, or through our website at https://universeductcleaning.com/, you accept these Terms.
The contract forms when we confirm your appointment. That confirmation may come through various channels: a phone conversation we document, an email exchange, or when our technicians arrive to begin work. If any provision here seems unacceptable, do not use our services. Continuing to work with us after we modify these Terms means you accept those changes.
We reserve the right to decline service to anyone. Past disputes, nonpayment, or circumstances suggesting the relationship would prove problematic give us grounds to refuse. This discretion protects both parties.
2. Services We Provide
Our company specializes in maintaining and improving indoor air quality through HVAC system care. The work we perform includes air duct inspection and cleaning, dryer vent maintenance (which reduces fire risk), duct encapsulation to prevent future contamination, antimicrobial sanitation treatments, UV light installation for air purification, and cleaning of blower units and evaporator coils. These services address the needs of residential and commercial properties in our South Florida service area.
Every job starts with inspection. What we find during that initial review determines the actual scope of work and final pricing. Industry standards from the National Air Duct Cleaners Association guide our methods, as do EPA regulations that took effect January 1, 2025, concerning refrigerant handling and indoor air standards. Florida Building Code requirements also apply to certain aspects of HVAC work.
Our technicians receive ongoing training and use commercial-grade equipment. Before starting substantive work, we document the scope and price in an estimate or invoice you receive. The square footage of your property, how accessible your ductwork is, contamination levels, the number of vents needing service, and any add-on services all factor into what we charge.
3. What You Pay and When
We quote prices in U.S. dollars. Florida sales tax gets added as required by law. The estimates we provide represent our best assessment based on the information available when we quote. However, conditions we discover during inspection may differ materially from what the initial description suggested; in those cases, we revise the price and get your approval before proceeding with the changed scope.
Payment is generally due when we complete the work, unless we have agreed to something different in writing. We accept cash, major credit cards, checks from U.S. banks, and certain electronic payment options available through our scheduling platform. For commercial clients or larger projects (the threshold varies based on our assessment), we may require a deposit, typically calculated as a percentage of the total estimated cost.
Late payments accrue interest. Florida Statutes Section 687.01 sets the maximum legal rate; we charge either that statutory maximum or one and one-half percent monthly, whichever is less. If we must pursue collection, whether through an agency, credit reporting, or legal action, the prevailing party recovers reasonable attorney’s fees and costs. This follows standard Florida practice under Section 57.105 of the Florida Statutes.
4. Scheduling and Your Responsibilities
Appointments require coordination between our schedule and yours. You must ensure we can access all areas where we need to work: ductwork locations, HVAC equipment, dryer vents, and related spaces. If access is unavailable at the scheduled time because you are not present or because property managers, tenants, or others deny entry, we may charge a service call fee or rescheduling fee. These fees compensate us for wasted time and lost opportunity.
Protect valuables and fragile items near work areas before we arrive. Clear the spaces where we will be working. These precautions prevent damage and make the job go smoothly.
You must disclose known hazards. If asbestos-containing materials, mold requiring specialized remediation, or other environmental hazards exist, tell us before we start. We may refuse to work or stop mid-job upon discovering hazardous conditions requiring procedures beyond routine duct cleaning. The Florida Building Code mandates permits for certain HVAC modifications. Our standard cleaning services typically do not trigger permit requirements, but if ancillary construction or system changes occur alongside our work, you are responsible for compliance with local ordinances.
5. Warranties on Service and Products
We warrant that our work meets industry standards and that we will use appropriate equipment and techniques to achieve the results promised: improved air quality and clean systems. Satisfaction is very important to us. However, due to the nature of our services, refunds are not available once a job has been completed properly and in accordance with the service agreement.
If you believe we failed to perform as agreed, notify us within seven business days after we finish the job. This gives us a chance to inspect and correct any legitimate deficiency. All parts and materials provided by our company are covered under the manufacturer’s warranty or the warranty terms specified on your invoice. If any issue arises within the warranty period, we’ll be happy to assist according to those terms.
The Magnuson-Moss Warranty Act, codified at 15 U.S.C. §§ 2301 through 2312, governs written warranties on consumer products and prohibits conditioning warranty coverage on the use of specific service providers or requiring product registration as a warranty prerequisite. Florida Statutes Section 489.1425 reinforces this: manufacturer warranties on HVAC equipment cannot be conditioned on product registration, and warranties transfer automatically to subsequent owners during the warranty period.
We disclaim any warranty not expressly stated here or provided by manufacturers. Particularly, we do not warrant that duct cleaning eliminates all allergens, permanently prevents mold, or cures medical conditions. Many variables outside our control affect indoor air quality. Our liability for deficient work is capped: we will either re-perform the service or, if that is not feasible, refund what you paid for that specific service. This limitation follows the refund policy detailed in Section 6.
6. Refund Policy and Cancellations
We recognize that customer satisfaction matters. At the same time, service businesses present unique considerations because labor and expertise, once delivered, cannot be returned like physical goods. This policy complies with Florida consumer protection statutes, particularly the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) codified in Chapter 501, Part II of the Florida Statutes, and with federal warranty law.
General Refund Rule
Satisfaction is very important to us. However, due to the nature of our services, refunds are not available once a job has been completed properly and in accordance with the service agreement. When we finish work that complies fully with the agreed scope and meets industry standards, your payment obligation remains absolute. Service labor differs fundamentally from merchandise; once performed, it cannot be restocked or resold.
When Refunds May Be Considered
We will consider refund requests in limited circumstances: (i) payment was made but we never performed the service; (ii) we failed to perform according to the documented specifications in the service agreement or invoice; (iii) our personnel caused property damage beyond the normal wear incident to performing the work; or (iv) you canceled before we started. David Best, our CEO and Manager, makes the final determination after investigating the facts.
How to Request a Refund
Submit refund requests in writing. Email universeductclean@gmail.com or send certified mail to our business address. Do this within fourteen calendar days of the service date. Your request must explain specifically why you believe a refund is warranted, with detailed descriptions of any claimed deficiency. Include photographs if you are alleging incomplete work or property damage.
After receiving your request, we investigate. This may involve inspecting your property, reviewing technician reports, and examining other evidence. We aim for thoroughness, which takes time.
Calculating and Issuing Refunds
When we determine a refund is appropriate, we calculate the amount based on the portion of services not properly performed. For prepaid services we never rendered, the refund is the full amount paid minus any costs we incurred preparing to deliver those services. Florida Statutes Section 501.165, which addresses service contracts and consumer protections, permits refunds by cash, check, store credit, or similar means; however, upon your request, we will issue a check.
We process approved refunds within thirty business days of our determination, though circumstances may extend this timeframe if further investigation is needed or if payment processing systems cause delays.
What We Do Not Refund
No refund is available for work completed according to specifications where dissatisfaction stems from subjective preferences unrelated to work quality. Examples include dissatisfaction with scheduling after services are complete, regret over pricing following service delivery, or disappointment that results did not meet expectations we never promised. We are not liable for consequential damages such as lost profits, business interruption, or indirect damages allegedly flowing from service deficiencies; your sole remedy is limited to direct refund or re-performance.
Client Cancellations
Cancel scheduled appointments at least twenty-four hours before the appointment time to avoid penalties. Cancellations with less than twenty-four hours’ notice, or failure to be present when we arrive, may result in a cancellation fee up to fifty dollars ($50.00) or ten percent (10%) of estimated service cost, whichever is less. This compensates us for scheduling disruption and lost opportunities.
Deposits and Advance Payments
When we require a deposit, canceling more than seventy-two hours before the scheduled service date entitles you to a full deposit refund. Cancellations within seventy-two hours result in deposit forfeiture; we retain the deposit as liquidated damages reflecting a reasonable estimate of losses due to late cancellation. This is not a penalty but a negotiated allocation of risk.
7. Limits on Our Liability and Your Indemnification Obligations
To the fullest extent Florida law allows, our total liability for any claims related to services performed cannot exceed what you actually paid us for the specific services giving rise to the claim. This applies regardless of whether your claim sounds in contract, tort, strict liability, or another legal theory. We are not liable for indirect, incidental, consequential, special, or exemplary damages, including damages for lost profits, lost revenue, loss of use, or costs of obtaining substitute services, even if we knew such damages were possible.
You agree to indemnify, defend, and hold us harmless (including our officers, directors, employees, agents, and contractors) from claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising from: (i) your misrepresentation or breach of these Terms; (ii) your failure to disclose known hazardous conditions; (iii) third-party claims alleging injury or property damage from conditions existing before we provided services; or (iv) your violation of applicable law, regulation, or ordinance. This indemnification survives termination of our service relationship.
8. Intellectual Property
All written materials, proprietary cleaning protocols, training documentation, and other intellectual property we developed or licensed remain our exclusive property. You receive no rights to use, reproduce, or distribute our intellectual property except as necessary to receive and benefit from contracted services. Our company name, logo, and associated trademarks are protected; unauthorized use is prohibited.
9. Privacy and Your Data
Providing services requires us to collect certain personal information: names, addresses, telephone numbers, email addresses, and payment information. Our separate Privacy Policy governs how we collect, use, and protect such information. We use third-party service providers and tools, including Facebook Pixel for advertising analytics, web analytics platforms for website usage tracking, and Housecall Pro or similar scheduling and customer relationship management software. These third parties collect information according to their own privacy policies.
Our services target clients exclusively within the United States, specifically within Florida. We do not intentionally market to or serve individuals in the European Union; therefore, the General Data Protection Regulation (GDPR) does not apply to our operations. We do, however, protect client information according to applicable United States federal and state privacy laws, including protections under Florida Statutes Chapter 501, Part II, which addresses consumer data privacy.
10. Disputes, Governing Law, and Jurisdiction
Florida law governs these Terms without regard to conflict of law principles that would apply another jurisdiction’s laws. Any dispute, controversy, or claim arising from or relating to these Terms, or their breach, falls under the exclusive jurisdiction of state and federal courts in Palm Beach County, Florida. You consent to personal jurisdiction in those courts and waive objections to venue.
Before filing legal proceedings, the parties agree to negotiate in good faith to resolve disputes. If informal negotiations fail within thirty days, either party may proceed with litigation. In any action to enforce these Terms or recover amounts owed, the prevailing party recovers reasonable attorney’s fees, court costs, and litigation expenses as Florida Statutes Section 57.105 permits.
11. Force Majeure
We are not liable for failure or delay in performance caused by circumstances beyond our reasonable control. Examples include acts of God, hurricanes or severe weather (particularly relevant in Florida), fires, floods, earthquakes, governmental actions or regulations, war or terrorism, labor disputes, utility failures, equipment malfunctions, or supplier failures. Upon a force majeure event, we notify affected Clients and make reasonable efforts to perform through alternative means or to reschedule at the earliest practicable time after the force majeure condition ends.
12. Severability and Waiver
If a court determines any provision of these Terms is invalid, illegal, or unenforceable, that determination does not affect the remaining provisions, which continue in full force. The invalid provision will be modified minimally to make it valid and enforceable while preserving the parties’ original intent as much as possible.
No waiver by us of any breach or default constitutes a waiver of subsequent breaches or defaults. Delay or omission in exercising any right or remedy does not constitute waiver. All waivers must be in writing and signed by our authorized representative to be effective.
13. Entire Agreement and Modifications
These Terms, together with any written service agreements, invoices, estimates, and our Privacy Policy, constitute the entire agreement between us regarding the subject matter and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral. No modification, amendment, or waiver of any provision is effective unless set forth in writing signed by our authorized representative.
We reserve the right to modify these Terms at any time by posting updated Terms at https://universeductcleaning.com/ with a revised “Last Updated” date. Clients who engage our services after we post modifications are deemed to have accepted those modifications. For Clients with ongoing service contracts or scheduled appointments at the time of modification, the version of the Terms in effect when the booking occurred governs unless the Client expressly agrees to updated Terms.
14. Notices and Contact Information
Notices, requests, demands, or other communications required or permitted under these Terms must be in writing and are properly given when delivered personally, sent by certified mail with return receipt requested, or transmitted via email with confirmation of receipt, addressed as follows:
To Company:
Universe Duct Cleaning
Attn: David Best, CEO
Email: universeductclean@gmail.com
Telephone: (561) 719-9830
To Client:
At the address and contact information provided when booking services.
Either party may update contact information by providing written notice to the other party following the procedures in this Section.
15. Acknowledgment
By engaging Universe Duct Cleaning’s services, you acknowledge that you have read these Terms and Conditions completely, that you have had the opportunity to seek independent legal counsel to review these Terms if you desired, and that you understand and agree to be bound by all provisions. If you have questions about these Terms, contact us before engaging our services.
Data Controller:
David Best, Chief Executive Officer and Manager
Universe Duct Cleaning